Privacy Policy

Your privacy matters to us at soralixquante

Last updated: January 15, 2025

1. Information We Collect

At soralixquante, we collect information that helps us provide better financial education and services to our Australian clients. The types of information we gather include:

Personal Information

Full name and contact details including email address and phone number
Postal address and billing information for service delivery
Date of birth and identification documents when required by law
Financial information relevant to our educational programs
Employment details and income information for program suitability

Technical Information

IP address and browser information for security purposes
Device type and operating system details
Website usage patterns and page interactions
Cookies and similar tracking technologies
Login credentials and account access information

Important: We only collect information that is necessary for providing our financial education services and complying with Australian privacy laws. We never collect sensitive personal information without your explicit consent.

2. How We Use Your Information

Your information helps us deliver personalized financial education and maintain high service standards. Here's how we use the data we collect:

Service Delivery

Providing access to our learning programs and educational resources
Customizing content based on your financial knowledge level
Processing payments and managing your account
Sending course materials and program updates
Offering customer support and technical assistance

Communication and Marketing

Sending educational newsletters and financial insights
Notifying you about new programs and services
Responding to your inquiries and feedback
Conducting surveys to improve our services
Providing relevant financial education updates

Legal and Compliance

Meeting Australian financial services regulatory requirements
Preventing fraud and maintaining security
Resolving disputes and legal matters
Conducting internal audits and quality assessments

3. Data Storage and Security

We take data security seriously and implement comprehensive measures to protect your personal information. Our security framework includes multiple layers of protection:

Technical Safeguards

SSL encryption for all data transmission
Secure cloud storage with Australian-based servers
Regular security audits and vulnerability assessments
Multi-factor authentication for account access
Automated backup systems with encryption

Access Controls

Role-based access for staff members
Regular access reviews and permission updates
Secure password policies and management
Physical security measures for office premises
Confidentiality agreements for all employees

Data Retention: We retain your personal information only as long as necessary to provide our services and meet legal requirements. Most account information is kept for seven years in accordance with Australian financial record-keeping obligations.

4. Information Sharing and Disclosure

We respect your privacy and only share information when necessary for service delivery or legal compliance. Here are the circumstances under which we may share your data:

Service Providers

We work with trusted third-party providers who help us deliver our services. These include:

Payment processors for secure transaction handling
Cloud hosting providers for data storage and website functionality
Email service providers for communication delivery
Analytics providers for website performance monitoring
Customer support platforms for efficient service delivery

Legal Requirements

We may disclose your information when required by law or to protect our rights and the safety of our users:

Government agencies and regulatory bodies when legally required
Law enforcement for criminal investigations
Courts and legal proceedings when subpoenaed
Financial crime prevention and reporting obligations

No Sale of Data: We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is only shared with trusted partners who help us provide our services.

5. Your Privacy Rights

Under Australian Privacy Law, you have several rights regarding your personal information. We're committed to helping you exercise these rights:

Access and Correction

Request access to your personal information we hold
Ask for corrections to inaccurate or outdated information
Receive a copy of your data in a readable format
Update your contact preferences and communication settings

Data Management

Request deletion of your personal information (subject to legal requirements)
Withdraw consent for marketing communications
Object to certain uses of your information
Request data portability to another service provider

How to Exercise Your Rights

To make a privacy request, contact us using the details below. We'll respond within 30 days and may need to verify your identity before processing your request. Some requests may be subject to legal or practical limitations.

Right	Description	Processing Time
Access Request	Receive a copy of your personal information	30 days
Correction Request	Update incorrect or incomplete information	30 days
Deletion Request	Remove your personal information from our systems	30 days
Opt-out Request	Stop receiving marketing communications	Immediate

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and provide personalized services. Here's what you need to know:

Types of Cookies We Use

Essential cookies for website functionality and security
Performance cookies to understand how you use our site
Functional cookies to remember your preferences
Analytics cookies to improve our services

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

View and delete existing cookies
Block cookies from specific sites
Set preferences for cookie acceptance
Receive notifications before cookies are stored

7. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

Email notifications to registered users
Prominent notices on our website
Updates to our learning program materials
Social media and communication channels

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "last updated" date at the top of this policy indicates when it was most recently revised.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Address: 35 Glenvale Rd, Toowoomba City QLD 4350, Australia

Phone: +61 431 915 795

Email: info@soralixquante.com

We're committed to addressing your privacy concerns promptly and transparently.